OUR CUSTOMER’S CARE
We at Blessed Hope Kennels do not “pre-screen” our customers but trust and expect all our new puppy customers to provide excellent care and loving homes for them. Over the past years we have met many wonderful people placed a number of puppies in homes across America and have had the assurance that they all went to good homes! If you feel you have done your homework on the costs associated with a new dog, have adequate living or yard space, and some time that you can devote to training and bonding with your new friend you may go ahead and reserve one of our puppies!
ADVANCE DEPOSITS: *We generally do not take deposits on unborn puppies but prefer to wait until they are around 2-3 weeks old and individually displayed on our website and you can place a deposit then, we sometimes even designate a specific day & time to begin accepting deposits or certain litters that are in demand. (we always try to notify those on our email waiting list at least 24hrs in advance) We always try to honor reservations on a “first deposit placed, first served” (see more details below) *Special consideration and allowances are sometimes given to our prior customers.
The “Reserve Me Now” button will take you to a PayPal page where you can enter your credit card or PayPal information for the deposit of $250 to $450 (or as stated) and this will be put towards the purchase price. If you would rather use a Credit Card you can choose the “Guest” option or call and we can process your payment over the phone.
Once you have completed this transaction PayPal will then email you a receipt of the puppy you reserved. If perchance you make a deposit on a puppy that was already reserved by another person we will give you the option to pick another puppy or promptly refund your deposit. The balance of your puppy will be due by cash or credit card paid at the time of the puppy pick-up. (see below for pickup details)
If perchance something should happen to your puppy when you have a deposit placed on it. We would let you pick another available puppy or you can use it to reserve a future puppy on upcoming litters. Or in this case also have it refunded. If however, you default and never pick up your puppy your deposit will then be used to help located a new home for the puppy. We do try to be reasonable and try to make allowances in circumstances beyond your control at our discretion.
Our pricing is as stated on each puppy’s page. We may occasionally offer a discount once they get around 9 weeks or older and have not been reserved. *Our prices have increased some due to demand.
The State of Kentucky requires us to charge and collect a 6% sales tax on all our retail puppy sales unless we ship out of state. So please don’t forget to include this in your total purchase price if it isn’t already.
Pick-up and arrangements (Preferably Thursday, Fri & Saturday Forenoons) Local pickup is preferred and we like our puppies picked up when they are around 7-8 weeks old when they are current with their shots, de-worming & etc. They are almost ready for training then (but you have time up to before the puppy is 10 weeks old before a $2/day boarding fee applies) You will want to come prepared with a few towels, etc for the ride home!
Locally meeting us may also be arranged (if absolutely needed) with us complimentary to Liberty, Russel Springs KY, or Columbia, KY (McDonalds’ parking lot)
Puppy Delivery: You can contact: John Higgins (606) 303-2802 for a quote on bring the puppy closer to you!
OUR WRITTEN 1 YR HEALTH WARRANTY
We will provide a money-back guarantee within 72 hours of possession should you not be satisfied with your puppy, Providing he or she is returned to our home.
We do try to ensure that you purchase a healthy Puppy and if in case your puppy is found to have major genetic health issues as diagnosed by a licensed veterinarian with-in 1 year of purchase. We will exchange your puppy for one of equal value, There are however no guarantees against accidents on your part.
We encourage you to take your dog to the veterinarian, but any and all costs incurred are the sole responsibility of the purchaser.
His/her shots and worming will be up-to-date and current as of the purchase date. You are provided with health records upon this purchase.
We hope that you will enjoy the new addition to your household as much as we have. If you have any questions please feel free to call or write to us anytime. We will try to assist you in any way possible; however, we will recommend that you follow the instructions of your personal veterinarian.
OUR VISITATION POLICY
We do our best to ensure that all our dogs receive appropriate care according to the AKC Care and Conditions of Dog Policy so we would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc) we welcome only those seriously interested in a puppy and that have already placed a deposit (Or former customer) to visit our nursery and the see puppies’ parents, please remember it places stress on our mothers to have strangers come in a look at and handle their new-born. Thank you for your understanding!